We understand the upcoming changes to aged care sector might cause some unease. To help provide some reassurance and answer your questions, Care Connect has outlined below what we know about the Support at Home program. We will update this page as additional information becomes available, and our team is always here to talk with you should have any concerns. You can call them on 1800 692 464.
Care Connect supports the rights-based approach adopted by the Aged Care Act. The Statement of Rights at its heart will help ensure that older people and their needs are, and remain, at the centre of the new system.
Overview of the new program – why is it being introduced?
The Government, with the support of the Opposition, passed the Aged Care Bill 2024 to implement reforms from the Royal Commission into Aged Care Quality and Safety.
Support at Home brings together current in-home aged care programs, ensuring a simpler and more equitable system for older people that helps them to stay at home for longer.
It is designed to improve access to services, equipment and home modifications to help older people remain healthy, active and socially connected to their community.
You can read more about program on the Federal Department of Health and Aged Care’s website by clicking here – Support at Home
“We congratulate both the Government and opposition for working together to bring to life the significant reforms highlighted by the Royal Commission. This is the start of the journey, and Care Connect is committed to working with both the Government, clients, aged care staff and the community as a whole to improve the quality, care and outcomes for clients.”
Lynda Chalmers, CEO Care Connect
What does it mean for me, or my loved one?
If you or a loved one has a Home Care Package, or you’re approved and waiting for your Home Care Package to be assigned, you don’t need to do anything.
Starting 1 July 2025, everyone with or waiting for a Home Care Package will automatically move to the new Support at Home Program—no reassessment needed.
When you move to Support at Home, your funding will be the same as your current HCP level. If you have unspent funds, they will carry over and can be used for extra services, assistive technology, or approved home modifications.
If you’ve been on the National Priority System waiting list, your Support at Home funding will match the HCP level you were approved for when Support at Home begins. If you are yet to be assessed, the My Aged Care website remains the starting point for applying for support. On this site you can find information about the system, apply for a Home Care Package, arrange an assessment and compare providers.
