From September 1 2024, Australia’s 3G networks will be closed down which means any devices still on this network after this date will stop working. It is very important that you understand how these changes might impact you and what you need to do to stay connected. These changes will also impact your ability to make emergency calls to 000 if you are still on the 3G network.
What You Need to Do
Check your devices
It is important that you check any of your devices that currently rely upon the 3G network as they will all need to be upgraded. This includes mobile phones, personal or medical alarms, as well as tablets and smart watches. If you have received a notice from your service provider to upgrade your device, please don’t delay. It’s important to act promptly to ensure your phone or other device continues to work.
You can also check your device yourself by following the instructions below:
Text “3” to 3498 to see if your mobile phone will be affected.
Check Online: Enter your IMEI into the ‘check-my-device’ tool on your service provider’s website.
Contact Your Service Provider
You can reach out to your service provider to confirm whether your phone or other devices will be affected. They can provide specific guidance on what steps to take. You can find their websites and contact phone numbers below.
Telstra or call 13 22 00
Optus or call 133 937
Vodafone/TPG Telecom: 3G Network Closure FAQ | TPG Support
Financial Assistance
If you are experiencing financial hardship, contact your service provider to discuss options. They may have programs to assist you in upgrading your device.
Additional Information
You can find further detailed information and Frequently Asked Questions to provide support around these upcoming changes on websites below.
The Department of Infrastructure, Regional Development, Communications, and the Arts 3G network switch-off website.
The Australian Communications and Media Authority 3G network switch-off website.